If you can't find the answer to your question, please contact Melyn through our 'Contact' page.

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What materials are used in Melyn jewellery?

Sterling silver, bronze and brass.

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Why aren't Melyn rings, earrings and pendants gold plated?

Melyn loves brass and bronze! Both have been used for thousands of years, and for good reason. They have a lovely, warm golden colour that highly resembles solid gold, but without the expensive price tag. They are also incredibly strong, which means they'll handle day-to-day knocks better than softer or plated metals.

A lot of jewellers like to gold plate their pieces, so why don't we?

When paying for a gold plated piece, you're paying for a temporary ultra-thin piece of gold to be layered over another metal. It will eventually fade/flake/chip off. There is no guarantee how even this fading will be, meaning you may end up with patchy jewellery.

We don't believe brass or bronze should be hidden beneath a temporary film, instead it should be embraced!

The beautiful golden tones suit most skin tones, and with time can change from a bright and sparkling yellow to a darker, warmer amber. These colour changes can easily be reversed by gently cleaning your brass and bronzes piece with water and a little washing-up liquid. Easy. No plating, no wories.

Wear your pieces every day and embrace the beautiful colours it develops!

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How long will it take my jewellery to be made?

Melyn pieces are handmade to order by hand carving the design in wax, casting it into solid metal, sawing off excess metal, and polishing to an earthy shine. This is a slower and more hands-on process of jewellery making than mass-produced factory pieces. Due to this, pieces can sometimes take up to four weeks to be carved, cast, polished, finished and sent out to you. It's a small price to pay to own a piece of entirely unique jewellery. Often, jewellery will be in the post within 14 days, but please be understanding of any occasion where it takes a little longer.

 

My item will be sent directly to a friend as a gift, will there be any price details sent in the package?

No, all order details are sent to the e-mail address you provide when placing the order.

All products are sent in pretty pouches for safe keeping. Use these pouches indefinitely to keep your jewellery tidy and safe.

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Will there be any customs or duty charges on delivery of my pieces?

Melyn isn't responsible for any charges put on your parcel during delivery. Please check your countries customs policy before ordering.

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Why can't I add a higher quantity of an item to the basket?

The dropdown quantity button represents how many of each item we have in stock. if there is only an option for one, it means it's the last one we have in stock. Contact us and we will do what we can to make the item you want.

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Will my silver jewellery be hallmarked?

In line with UK regulations, all individual sterling silver pieces weighing above 7.78g will be hallmarked. Individual pieces weighing less than 7.78g aren't hallmarked, this is to keep the production costs down which in turn allow for a more afforable sale price.

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RETURNS

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Refunds are happily accepted within 7 days of delivery. Simply send us a message via the 'Contact Us' page and we'll let you know how to return your order. A full refund of the product price will be issued to you on the arrival of the items, and on condition of them being unused and undamaged. Please note, return postage costs are the responsibility of the customer and cannot be refunded.

 

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